Apple Health
Permissions, activity freshness and automatic scoring.
WE’RE IN YOUR CORNER
How can we help?
Quick answers for a smoother season.
Leagues
Goals, seasons, host controls and fair play.
Pro access
Purchases, restores and organiser upgrades.
COMMON QUESTIONS
Start here.
How do new members sign up?+
The updated iPhone app requires an account before setup. New members use Sign in with Apple. Members with an existing email account can still sign in through the existing-account option.
Why am I not getting iPhone alerts?+
Open Profile → Settings → iPhone alerts and enable Friend and competition alerts. Allow notifications in iPhone Settings, check Focus and notification summaries, and reopen the signed-in app. Delivery also requires the server’s Apple push key to be configured. Alert events being saved does not by itself mean Apple has delivered them.
Why are my activity totals not updating?+
Open Apple Health and confirm FitWithFriends can read Steps, Walking + Running Distance, and Active Energy. Then reopen the app with an internet connection. Health data can occasionally arrive after a short delay.
Does FitWithFriends change my Health data?+
No. FitWithFriends only reads automatic activity totals you allow. It does not add, edit, or delete Apple Health records.
How are points calculated?+
You earn 10 points for every complete 1,000 steps, 10 points for every complete kilometre, and 10 points for every complete 50 active calories. Partial blocks do not round up. Streak milestones can add a small bonus.
Why did a manual Health entry not count?+
FitWithFriends excludes samples marked as manually entered to keep private leagues fair. Activity recorded automatically by eligible devices contributes to scoring.
How do I restore Pro?+
Open the Pro screen in the app and choose Restore Purchases while signed into the Apple ID that originally subscribed. Pro changes organiser tools and themes, never fitness points.
How do I report or block someone?+
Press and hold a league-chat message to report it. Use the menu beside a friend or on their profile to remove or block them. Blocked users can be managed under Profile → Settings → Blocked Users.
How do I delete my account?+
Open Profile → Settings → Delete Account & Data. Review what will be removed, type DELETE, and confirm. This permanently removes your production account and associated records and clears local app data.
STILL NEED A HAND?
Email supportTalk to the team.
Email us at [email protected] for account help, privacy questions, purchase support, or to follow up on a community report.